Term and Conditions

Last Updated: [Insert Date]

1. Our Professional Commitment

At Hand Tool Store, we provide precision-engineered tools for professionals and serious DIY enthusiasts. Our products—from 1/2in drive sockets to impact-ready accessories—are built to meet exacting standards, and these terms reflect our commitment to quality service.

2. Website Use & Intellectual Property

2.1 Access and Account Security

You may browse our site without registration, but certain features require account creation. You agree to:

• Provide accurate account information
• Maintain password confidentiality
• Notify us immediately of unauthorized access

2.2 Intellectual Property Rights

All content on this site (logos, product images, descriptions) is our property or licensed to us. You may not:

• Reproduce, distribute, or modify site content without permission
• Use our product data for commercial purposes
• Reverse engineer our tools based on website information

3. Product Information & Specifications

3.1 Professional-Grade Tools

We specialize in:

• Drive accessories (1/4in, 1/2in, 3/4in)
• Socket sets (Metric, AF, Torx, Hex, Spline)
• Impact-ready tools for demanding applications

3.2 Accuracy of Information

While we strive for accuracy:

• Product images may vary slightly from actual items
• Technical specifications are subject to change without notice
• Customers should verify tool compatibility before purchase

4. Ordering & Payment Terms

4.1 Placing Orders

By completing a purchase, you:

• Confirm all provided information is accurate
• Agree to pay the total amount including applicable taxes
• Authorize us to process your payment

4.2 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Order Processing

All orders undergo verification:

• Processing time: 1-2 business days (excluding weekends/holidays)
• You’ll receive confirmation with tracking information
• We reserve the right to cancel suspicious orders

5. Shipping Policy

5.1 Shipping Options

We offer two reliable shipping methods:

• Standard Shipping ($12.95): Via DHL/FedEx – 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS – 15-25 business days after shipment

5.2 International Considerations

For customers outside the U.S. (excluding certain Asian/remote regions):

• Customs fees are the customer’s responsibility
• Delivery times may vary based on local customs
• Some products may have regional restrictions

6. Returns & Exchanges

6.1 Our Return Promise

We stand behind our tools with a 15-day return policy from delivery date.

6.2 Eligible Returns

Most professional tools can be returned, including:

• Complete socket sets (all drive sizes)
• Individual sockets (all types)
• Drive accessories and ratchets

6.3 Non-Returnable Items

For safety reasons, we cannot accept returns of:

• Tools showing signs of use/wear
• Products missing original packaging
• Custom/special-order items

6.4 Return Process

Follow these steps for efficient processing:

1. Email [email protected] within 15 days with order details
2. Receive return authorization (RMA) and instructions
3. Ship to: Hand Tool Store Returns, 2027 North Shannon Dr, Fayetteville, US 72703
4. Allow 3-5 business days for inspection after receipt

6.5 Refund Details

• Refunds processed within 5 business days post-inspection
• Original shipping fees non-refundable for changed-mind returns
• Customer pays return shipping unless error is ours

7. Customer Responsibilities

7.1 Proper Tool Use

As professional-grade tools:

• Customers must use products as intended
• Misuse voids all warranties
• Safety precautions should always be followed

7.2 International Compliance

International customers must:

• Check local regulations for tool imports
• Handle customs clearance personally
• Mark returns as “Returned Goods” to avoid duties

8. Liability Limitations

8.1 Product Liability

While our tools meet professional standards:

• We’re not liable for consequential damages from tool use
• Liability is limited to product purchase price
• Proper tool maintenance is the user’s responsibility

8.2 Website Availability

We strive for 24/7 availability but:

• Don’t guarantee uninterrupted access
• May suspend site for maintenance without notice
• Are not liable for temporary outages

9. Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance. Major changes will be communicated via email for active customers.

10. Contact Information

For questions about these Terms:

Hand Tool Store
2027 North Shannon Dr
Fayetteville, US 72703
Email: [email protected]
Hours: Monday-Friday, 8AM-5PM CST