At Hand Tool Store, we deliver professional-grade tools with the same precision you expect from our 1/2in drive sockets and impact-ready accessories. Our shipping and returns policies are designed to match the reliability of our products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping (Orders over $50) – via EMS
    • Delivery within 15-25 business days after shipment
    • Economical option for larger orders

International Customers: We ship worldwide (excluding certain Asian and remote regions). International orders may be subject to customs fees, which are the customer’s responsibility.

Our Return Promise

We stand behind our tools with a 15-day return policy from the date of delivery. If any product doesn’t meet our professional standards for precision and durability, we’ll make it right.

Eligible Products

Most items in our catalog can be returned, including:

  • Complete socket sets (1/4in, 3/8in, 1/2in, and 3/4in drive)
  • Individual sockets (Metric, AF, Torx, Hex, and Spline)
  • Drive accessories and ratchets

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Any tool showing signs of use or wear
  • Products missing original packaging or documentation
  • Custom or special-order items

Return Process – Built for Efficiency

Step 1: Initiate Your Return

Within 15 days of delivery, email our support team at [email protected] with:

  • Your order number
  • Product details (drive size, socket type, etc.)
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:
Subject: Return Request – Order #[Your Order Number]

Dear Hand Tool Store Team,
I would like to request a return/exchange for my recent purchase:
Order Number: [Insert]
Product Name: [e.g., “1/2in Drive Socket Set – Metric”]
Reason: [e.g., “Incorrect size received”/”Product defect”]
I prefer: [ ] Refund [ ] Exchange for [specify product if exchanging]
Please advise next steps.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Our team will respond within 2 business days with:

  • Return authorization number (RMA)
  • Shipping instructions
  • Any special packaging requirements

Step 3: Ship Your Return

Package the item securely in its original packaging with all included components. Include the RMA number clearly on the outside of the package.

Ship to:
Hand Tool Store Returns
2027 North Shannon Dr
Fayetteville, US 72703

Step 4: Processing Your Return

Once received, our quality team will inspect the product within 3-5 business days. You’ll receive email notification when:

  • Your refund is processed, or
  • Your replacement item is shipped

Refund Details – As Reliable as Our Impact Sockets

Approved refunds will be processed within 5 business days of inspection completion:

  • Original payment method: 3-10 business days depending on your financial institution
  • Store credit: Immediate issuance via email

Shipping Cost Notes:

  • Customer pays return shipping unless the return is due to our error
  • Original shipping fees are non-refundable for changed-mind returns
  • Free shipping promotions will be adjusted from refund amounts if applicable

Exchange Process – Precision Matching

For exchanges (e.g., switching from AF to Metric sockets):

  • Follow the standard return process above
  • Specify your desired replacement product
  • We’ll ship the new item once the return is received
  • Price differences will be reconciled via refund or invoice

International Returns

For customers outside the U.S. (excluding restricted regions):

  • Return shipping costs are the customer’s responsibility
  • Customs forms must be marked “Returned Goods” to avoid duties
  • Allow additional time for international shipping processing

Damaged or Defective Tools

If you receive a damaged or defective product (rare as our quality control is tighter than a Torx bit’s grip):

  • Contact us immediately with photos of the issue
  • We’ll typically send a replacement before requiring return
  • In some cases, we may request return of the defective item

Questions? Our customer service team handles returns with the same precision as our 1/4in drive ratchets. Contact us at:
Email: [email protected]
Hours: Monday-Friday, 8AM-5PM CST