Welcome to Hand Tool Store’s FAQ section. We’ve compiled answers to the most common questions about our professional-grade tools, shipping policies, and more. If you don’t find what you’re looking for, please contact our customer service at [email protected].

About Our Products

1. What types of drive sizes do your socket sets come in?
We offer a comprehensive range of drive sizes to meet professional needs: 1/4in, 3/8in, 1/2in, and 3/4in. Our selection includes various socket types (AF, Metric, Torx, Hex, Spline) to handle any job requirement.
2. Are your impact sockets different from regular sockets?
Yes! Our 1/2in Impact Sockets Metric are specifically designed to withstand the high torque of impact wrenches. They’re made from premium materials with thicker walls and special finishes to prevent cracking under pressure.
3. Do you offer complete socket sets or individual pieces?
We provide both options. Our 1/4 & 1/2in Drive Socket Sets and other combinations offer great value for professionals needing comprehensive solutions, while individual sockets are available for specific replacements or specialized tasks.

Ordering & Payment

4. What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure, convenient checkout.
5. Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment details are never stored on our servers.
6. Can I change my order after it’s placed?
We process orders quickly to minimize your wait time. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been shipped.

Shipping & Delivery

7. What are my shipping options?
We offer two professional-grade shipping services:
– Express Professional Service: $12.95 flat rate via DHL/FedEx (10-15 business days)
– Economy Workshop Service: FREE for orders over $50 via EMS (15-25 business days)
All orders are processed within 1-2 business days.
8. Do you ship worldwide?
We serve tradespeople across North America, Europe, and most regions, excluding some remote areas in Asia. Enter your address at checkout to confirm availability in your location.
9. How can I track my order?
All orders come with full tracking. You’ll receive a tracking number via email once your order ships, with real-time updates until delivery at your workshop or job site.

Returns & Warranty

10. What’s your return policy?
We stand behind our tools with a 15-day return policy from the delivery date. If any product doesn’t meet your professional standards, contact us to initiate a straightforward return process.
11. Who pays for return shipping?
For items that arrive damaged or incorrect, we’ll cover return shipping costs. For other returns, the customer is responsible unless otherwise specified by our customer service team.
12. How are returns processed?
Contact us at [email protected] with your order number and reason for return. We’ll provide return instructions. Once received and inspected, refunds are processed to your original payment method within 5 business days.

Account & Technical Questions

13. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and speeds up future purchases.
14. How do I reset my password?
Click “Forgot Password” on the login page and enter your email. You’ll receive instructions to create a new password.
15. Can I get product recommendations for specific jobs?
Absolutely! Our team consists of tool experts. Email us at [email protected] with details about your project, and we’ll recommend the perfect 1/2in drive accessories, ratchets, or specialty sockets for your needs.

Still have questions? Our professional support team at Hand Tool Store is ready to assist. Contact us at [email protected] or visit our headquarters at 2027 North Shannon Dr, Fayetteville, US 72703.